Collection of Information
In order to use the Waratah Films website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Waratah Films is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Waratah Film’s customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us via our contact form.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us via our contact form.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Waratah Films uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us via our contact form. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Waratah Films may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Waratah Films does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Waratah Films site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Waratah Films.
Waratah Films Security Policy
Waratah Films uses the PayPal Payment Gateway and the Stripe Payment Gateway for its online credit card transactions. Stripe and PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe and PayPal gateways are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Waratah Films or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe and PayPal’s bank-grade data centre, further protecting your credit card data.
- Stripe and PayPal is an authorised third party processor for all the major Australian banks.
- Stripe and PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Waratah Films.
- For more information about Stripe and PayPal and online credit card payments, please visit www.stripe.com or www.paypal.com.au
After ordering online, you will receive an email confirmation from Stripe or PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 15 working days; however, if goods are unavailable delivery, we will take a little longer. If you wish to query a delivery please contact us via our contact form.
Refund & Returns Policy
If for any reason you are not completely satisfied with your DVD working playing perfectly we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us via our contact form within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
Postage is to be prepaid by the buyer. We recommend that you return the product via Registered post with sufficient insurance to cover any parcels lost or damaged in transit. Waratah Films will not be responsible for parcels lost or damaged in transit if you choose not to register.